Top Emerging Techs For Insurers: Predictive Analytics, AI, Chatbots

Insurers show interest in a diverse range of so-called "emerging" technologies, but certain innovations are farther along the deployment curve than others. That’s according to insurance tech analysis firm Novarica, which surveyed 116 members of its CIO Research Council for the report "New Research: Emerging Tech in Insurance - AI, Big Data, Chatbots, Drones, IoT, RPA and More." "The most pilot activity is in digital and analytics areas like artificial intelligence, big data, sensors, drones, RPA, and chatbots," writes report author and Novarica president and CEO Matt Josefowicz. "Insurers are looking to these technologies to improve risk selection, claims, service, and operating efficiency."