How Video Conferencing Misbehavior Creates Commercial Liability Risk

Inappropriate behavior during video conferences can lead to employment practices liability claims, an expert with The Travelers Companies Inc. warns.

New York City-based Travelers is observing ‘Zoom etiquette claims,’ said the insurer’s employment practices liability product manager, Chris Williams, during a recent episode of A.M. Best T.V.

Host Meg Green asked Williams whether there have been any EPL claims, during the pandemic, related to people work from home.

The ‘Zoom etiquette’ claims include ‘employees having inappropriate displays on their backgrounds, like somebody posting women in bikinis as their backgrounds,’ Williams said during the A.M. Best TV episode, entitled Travelers: EPLI Facing New Risks Including Biometrics, COVID-19.

Zoom etiquette EPL claims also arise from people ‘not being appropriately attired’ while on video conferences as well as people displaying inappropriate behaviour without realizing their cameras and microphones were on, said Williams.